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About Sales

1.Why buy from Japan Hokkaido Cangye Pharmacy Co.,Ltd.?
RE:We are a professional trading company base in Our City where is the production Center in China,we can supply the Quality products from the factory directly with competitive price and best service.We have our own Purchase team,Technology team,sales team and service team to help our customer to buy in China.

2.How can I place the order?
RE:You can do the shopping online with our shopping cart yourself with paypal payment method,it is no matter you like to register or not as our website member,but we suggest you to register as our website member because you can get the shopping points to apply for the free gift when you login and do the shopping online.This is the simple step to place order online:
Register(Optional) >>check and select the products you like and add it to the shopping cart >> go to the shopping cart and check the price and shipping >> checkout with paypal >> leave us your address for shipment >> we will send out the package for you in 4-7 working day and inform you the tracking number by email >> you get the package and we are ready at any time for service and support.
Or you can chat with our sales team via the live chat icon on the website,or you can send us email directly for any questions to Chat 4,we will reply your email in 24 hours by our professional sales staff.
We are ready to serve you at any time here,just let us know what you need,thanks!

About products

 1.What is the advantage of your products?
RE:Quality is the most important and first thing we supply to our customer.Our own Purchase go and check everything factory who become our supplier,we do the cooperation with the big company with stable Quality Control only because there are so many factory in China and most of them are compete with others with low low price,we can not do cooperation with them because they must select worse material to produce the products in order to cut down their unit price,that's our Principle to do business and offer products and service to our customer.In addition,we have our own technology team to check and test all the products before shipment to reduce the faulty products from the factory.And it is very important thing as well is the unit price,we can get a good price because we do long term business with the factory directly with out reseller between factory and our customer,and it is very important that we don't want to compete with other supplier with low price because we need the reasonal profit to support our running and our best service to our customers.In a word,Quality,Service and good price is what we supply to our customers.
 

About Service

1.All of the seller saying that they have good service to their customer,how can we know what and how your service is?

RE:We need good service to our customer,or we can not running our business any more,mybe we can win 1 or 100 customers,but we can not do it more without good service,this is the reason we need to supply good service to our customers.
And "How" is what we supply to our customer:

A.Live chat online to answer any questions;

B.Promise reply to the message or email in 24 hours;

C.Provide the customer "refunds money guarantee"in 30 days;

D.Technology support at any time.